Assuming the character of a captain from Star Trek’s Starfleet, Mike shot to fame last week after he provided Netflix subscriber ‘Norm’ with ‘the best customer service experience’ he ever had as they conversed almost entirely as senior officers from the Star Trek universe.
The hilarious and good-natured exchange occurred last Thursday when Norm was unable to fully watch an episode of ‘Parks and Recreation’ and took to Netflix to ask them for assistance to help him watch his show.
Mike, who told MailOnline that he often assumes the persona of a Star Trek captain, initiated the sci-fi-themed conversation with Norm by introducing himself as “Cpt. Mike of the good ship Netflix, which member of the crew am I speaking with today?”
“Netflix encourages us to be personable, to just be ourselves. People relate well when you’re taking on characters from movies,” said Mike from his work station in Denver.
“I really like sci-fi movies, so it’s fun for me to relate with people using the captain persona. Most people really like the star ship captain character”
Firing back to his introduction, Norm reported his rank is Lieutenant but that he can’t figure out why his episode of ‘Parks and Recreation’ is skipping like it is stuck in a ‘temporal loop’.
Indeed, apart from the tentative two lines where each other introduces themselves, neither Norm nor Mike breaks character once.
Indeed, there is even a witty aside when Michael chastises Norm for watching Netflix ‘while we sail through the Bermuda Triangle’ – in reference to Norm’s temporal disturbances.
“Dammit, I’m an engineer, not a navigator,” says Norm, as he channels the legendary Dr. Leonard McCoy, who never failed to remind his USS Enterprise colleagues he was a doctor, not a coal miner, or a shuttle operator.
Norm was even more delighted to discover that Mike and Netflix would send him a transcript of their conversation, which he promptly uploaded to Imgur and Reddit.
The posting went viral and now Netflix is basking in the glory of the positive publicity and Mike revealed he is experimenting with other characters.
“I am also using a special agent character, but it’s under development, the star ship captain is my go to character. Often times customers prefer to just get the right answer for their question quickly, so those times I am just Mike. It’s all about making each interaction personalized to each customer, it’s never the same, which is what makes it fun.”
Mike’s bosses told MailOnline they were pleased with the public’s reaction.
“We encourage all our staff to find their own voice, even if it means talking as a starship captain,” said Brent Wickens, the Head of Global Customer Support for Netflix.
“Michael works with 400 other colleagues in Denver, Colorado and I have read the transcript and it is indeed fun.”
Netflix has a history with Star Trek and Trekkers.
A year ago, the streaming service pulled Star Trek III from its library because the Klingon translation was off and needed to be amended.
Original article Mail Online